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Return Policy:
At Planet Pedals our goal is to ensure that you are completely satisfied with your purchase. If for whatever reason you are dissatisfied with your purchase, you may return it to Planet Pedals  within 30 days of purchase date. Claims for missing items or items damaged in transit must be received within three business days of receipt of merchandise.
Immediately inspect the merchandise upon receipt, and if you are not fully satisfied you may return it in its original packaging for a full refund (less the shipping charge). You'll need the original manufacturer's labeled packaging with all materials, manuals and blank warranty cards. Unfortunately we can not accept returns on CDs, Videos, and DVDs.
If you are returning merchandise due to an error on our part we will assume full responsibility and pay for return shipping (via ground carriers only) and the replacement shipping cost to you.
If you wish to return an item, please contact Planet Pedals customer service at 877-958-7631 ext 3- or email us at customerservice@planetpedals.com for a return authorization.
You may then send your prepaid package to:
Planet Pedals
Attn: Returns Dept
857 Lexington Avenue
Brooklyn, NY 11221
Refunds:
Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 days for a credit to appear on your credit card statement.
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Exchanges:
If you are not satisfied with your purchase for any reason, Planet Pedals provides the option of exchanging the item(s) or receiving a refund for the full amount of the item purchased within 30 days of purchase. Please contact our customer service at customerservice@planetpedals.com for an exchange authorization.
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